Terms of Service
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Designed for everyday life
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1. Introduction
NOLATR is a brand of MP-Brands B.V.
Address: Parelgrijs 4, 2718 NV Zoetermeer, The Netherlands
Chamber of Commerce number: 94626588
Email address: support@nolatr.com
MP-Brands B.V. is responsible for the processing of personal data as described in this Privacy Policy.
2. Company Information
NOLATR is a brand of MP-Brands B.V.
Address: Parelgrijs 42, 2718 NV Zoetermeer, The Netherlands
Chamber of Commerce number: 94626588
Email address: info@nolatr.com
MP-Brands B.V. is responsible for the processing of personal data as described in this Privacy Policy.
3. Definitions
In these Terms of Service, the following definitions apply:
NOLATR means MP-Brands B.V., trading under the name NOLATR.
Customer means any natural person or legal entity who uses the website, the app, or places an order with NOLATR.
Consumer means a natural person acting for purposes outside their trade, business, or profession.
Business Customer means a natural person or legal entity acting in the course of trade, business, or profession.
Products means the smart rings and any related accessories offered by NOLATR.
App means the NOLATR mobile application used in connection with the Products.
4. Applicability
These Terms of Service apply to all offers, orders, agreements, and use of the website and app, unless otherwise agreed in writing.
If specific product or promotional terms apply in addition to these Terms of Service, those additional terms will also apply. In the event of a conflict, the additional terms will prevail to the extent of that conflict.
5. Offers and Product Information
We aim to describe our Products and services as accurately as possible. However, obvious errors, mistakes, or manifest pricing errors are not binding on NOLATR.
All offers are subject to availability.
Images, illustrations, specifications, and descriptions on the website are intended for informational purposes only and may differ slightly from the delivered Product.
6. Orders and Formation of the Agreement
An agreement is concluded when NOLATR confirms the order by email or otherwise expressly accepts it.
After placing an order, you will receive an order confirmation. This confirmation does not automatically mean that the order has been accepted if there is a pricing error, stock issue, suspected fraud, or another valid reason to refuse the order.
NOLATR reserves the right to refuse an order, cancel an accepted order before shipment, or request additional information, particularly in the case of suspected misuse, incorrect payment details, or business orders requiring verification.
7. Prices and Payment
All prices shown on the website are in euros and include VAT where applicable, unless stated otherwise.
Shipping costs and any other additional charges are shown separately during checkout before the order is completed. Dutch consumer rules require sellers to clearly disclose additional costs before the purchase is made.
Payment must be made using one of the payment methods offered on the website. Orders will only be processed once payment has been successfully received, unless explicitly agreed otherwise.
All payments are processed through recognised payment providers using appropriate security measures.
8. Delivery
NOLATR aims to deliver orders within the estimated delivery timeframe stated on the website or during checkout. Delivery times are indicative and not guaranteed, unless expressly agreed otherwise.
The Customer is responsible for providing complete and accurate delivery information. NOLATR is not liable for delays or failed deliveries resulting from incorrect or incomplete address details provided by the Customer.
If delivery is delayed, the Customer will be informed where reasonably possible. Under Dutch consumer rules, the seller must deliver within the agreed period, or if no period was agreed, within 30 days unless another timeframe is justified.
The risk of loss or damage to a Product passes to the Consumer when the Product is delivered to the Consumer or a third party designated by the Consumer, other than the carrier. For Business Customers, risk passes upon delivery in accordance with the agreement.
9. Right of Withdrawal for Consumers
If you are a Consumer, you have the right to withdraw from your purchase within 30 days after receiving the Product, without giving any reason. This is the statutory withdrawal period for most online consumer purchases.
To exercise the right of withdrawal, you must notify NOLATR within the withdrawal period by email or another clear written statement.
After withdrawal, you must return the Product without undue delay and no later than 14 days after notifying us.
The Product must be returned complete and, where reasonably possible, in its original condition and packaging. You may inspect the Product as you would in a physical store, but you are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
Unless otherwise stated, the direct cost of returning the Product is borne by the Consumer.
If the withdrawal is valid, NOLATR will reimburse all payments received for the returned Product, including standard delivery costs where legally required, within 30 days after being informed of the withdrawal. We may withhold reimbursement until we have received the returned Product or until you have supplied evidence of having sent it back, whichever occurs first. Consumer withdrawal rules and return responsibilities must be communicated clearly in advance.
This right of withdrawal applies only to Consumers and does not apply to Business Customers, unless expressly agreed in writing.
10. Returns Outside the Statutory Withdrawal Right
In addition to any statutory rights, NOLATR may offer a commercial return policy. If such a policy is offered, the conditions stated on the relevant return page or policy page will apply.
A commercial return policy does not affect any mandatory legal rights of Consumers.
11. Warranty and Legal Guarantee
Consumers are entitled to a Product that conforms to the agreement. Under Dutch law, this means the Product must have the qualities that the Consumer may reasonably expect based on the nature of the Product and the information provided by the seller. Statutory legal guarantee cannot be excluded.
NOLATR also offers a two year commercial warranty on manufacturing defects and technical defects under normal use, unless stated otherwise for a specific Product.
The warranty does not cover damage caused by misuse, accidents, improper handling, unauthorised repairs or modifications, non approved accessories, or normal wear and tear, including cosmetic damage such as scratches resulting from daily use.
If a Product is defective within the applicable warranty period, NOLATR may, at its discretion and to the extent permitted by law, repair the Product, replace the Product, or refund the purchase price. This does not limit any mandatory statutory rights available to Consumers.
12. Use of the NOLATR App
The NOLATR app may be required to access or manage certain Product functionalities.
Unless explicitly stated otherwise, data generated through the app, including health and activity related data, is stored locally on the user’s device. NOLATR does not access such data unless the user expressly chooses to share it with us or unless this is technically necessary for a specific service that has been clearly communicated.
The user is responsible for keeping the app and device software reasonably up to date. NOLATR is not liable for reduced functionality caused by outdated operating systems, unsupported devices, or the use of unauthorised third party software or accessories.
NOLATR may release updates, bug fixes, patches, or changes to improve security, performance, and functionality.
13. Medical Disclaimer
NOLATR Products and the app are intended for general wellness, activity, and lifestyle tracking purposes only.
They are not medical devices and are not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition. Information provided by the Product or app should not be used as a substitute for professional medical advice. If you have health concerns, always consult a qualified medical professional.
14. Privacy and Data Protection
NOLATR processes personal data in accordance with applicable privacy laws, including the General Data Protection Regulation. For more information about how we process personal data, please refer to our Privacy Policy.
15. Intellectual Property
All intellectual property rights relating to the website, app, Products, branding, content, designs, software, and related materials belong to NOLATR or its licensors.
Nothing in these Terms of Service transfers any intellectual property rights to the Customer.
You may not copy, reproduce, distribute, modify, reverse engineer, exploit, or use any part of the website, app, or Products for commercial purposes without prior written permission from NOLATR, except where permitted by mandatory law.
16. Liability
Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law.
Subject to the foregoing, NOLATR is only liable for direct damage resulting from an attributable failure in the performance of the agreement or from another legal basis to the extent permitted by law.
NOLATR is not liable for indirect or consequential damage, including loss of profit, loss of data, loss of goodwill, or loss resulting from business interruption, except in cases of intent or gross negligence where such limitation is not permitted.
To the extent permitted by law, NOLATR’s total liability is limited to the amount paid by the Customer for the relevant Product or service giving rise to the claim.
The limitations in this article do not apply insofar as mandatory consumer law provides otherwise.
17. Force Majeure
NOLATR is not liable for failure or delay in performing its obligations if this is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, transport disruptions, strikes, pandemics, government measures, supplier failures, internet outages, or other events of force majeure.
In such cases, NOLATR may suspend its obligations for the duration of the force majeure event. If performance becomes permanently impossible, both parties may dissolve the agreement for the part not yet performed.
18. Complaints
Complaints about Products, services, or the performance of the agreement can be submitted to support@nolatr.com
.
NOLATR aims to respond to complaints within 14 days of receipt. If a complaint requires more time, we will inform you within that period and provide an indication of when a substantive response can be expected; in accordance with applicable consumer protection laws.
19. Business Customers
The provisions regarding the statutory right of withdrawal and any mandatory consumer protections apply only to Consumers.
For Business Customers, the agreement is governed primarily by these Terms of Service and any specific written agreements between the parties. To the extent permitted by law, provisions that apply specifically to Consumers do not apply to Business Customers.
20. Changes to These Terms
NOLATR may amend these Terms of Service from time to time.
The amended Terms of Service will apply from the date of publication on the website, unless mandatory law requires a different approach. Changes will not affect orders already concluded before the updated version became effective, unless the law permits otherwise.
NOLATR may also change, suspend, or discontinue parts of the website, app, or Product related services where reasonably necessary, for example for maintenance, security, legal compliance, or technical development.
21. Export and Import Compliance
The Customer is responsible for complying with all applicable laws and regulations in the country of destination relating to import, customs, taxes, certifications, and local use restrictions.
NOLATR reserves the right to refuse or cancel an order if shipment would violate applicable export control laws, sanctions, or trade restrictions.
22. Governing Law and Competent Court
These Terms of Service and all agreements between NOLATR and the Customer are governed exclusively by Dutch law.
Any disputes will be submitted to the competent court in the Netherlands, without prejudice to any mandatory rights of Consumers under applicable law.
23. Contact
If you have any questions about these Terms of Service, you can contact us at:
NOLATR / MP-Brands B.V.
Parelgrijs 4 2718 NV Zoetermeer The Netherlands
Last updated: 24 March 2026
